Privacy Policy

RRY Helpline - Addiction Treatment & Recovery operates as a third-party matching service that connects individuals with addiction treatment facilities. This Privacy Policy describes how personal information is collected, used, and protected when using the website and services.

1. Information Collection

Information collected directly includes:

• Name and contact information (phone number, email address)
• Location information (city, state, zip code)
• Treatment preferences and needs
• Any other information provided during consultation

Automatically collected information when visiting the website:

• IP address and browser information
• Pages visited and time spent on site
• Referring website information
• Device and operating system information

2. Information Usage

Collected information is used to:

• Match individuals with appropriate treatment facilities
• Contact regarding treatment options
• Respond to inquiries and requests
• Send information about treatment resources
• Improve matching services
• Comply with legal obligations

3. Information Sharing

Information may be shared with:

• Treatment facilities that match needs and preferences
• Network of treatment centers for matching purposes
• Service providers assisting in operations
• Legal authorities when required by law
• Emergency contacts in crisis situations

4. Third-Party Treatment Facilities

When connected with treatment facilities, those facilities have their own privacy policies. Review of their privacy practices before engagement is encouraged. RRY Helpline is not responsible for the privacy practices of independent treatment centers.

5. Data Security

Reasonable security measures are implemented to protect personal information. However, no method of transmission over the internet is 100% secure. Absolute security of information cannot be guaranteed.

6. Privacy Rights

Individuals may:

• Opt out of communications by contacting the helpline
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of information (subject to legal requirements)

To exercise these rights, contact (363) 203-7447 or [email protected].

7. Cookies and Tracking

The website uses cookies to:

• Remember preferences
• Analyze website traffic
• Improve user experience

Cookies can be disabled through browser settings, though this may affect website functionality.

8. Children's Privacy

Services are not intended for individuals under 18 years of age. Personal information from children under 18 is not knowingly collected. If a parent or guardian believes information about a child has been collected, contact should be made immediately.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact (363) 203-7447.

10. Policy Updates

This Privacy Policy may be updated periodically. The updated version will be indicated by an updated "Last Updated" date. Continued use of services after changes constitutes acceptance of the updated policy.

11. Medical Disclaimer

12. Contact Information

Questions about this Privacy Policy should be directed to:

RRY Helpline
Phone: (363) 203-7447
Email: [email protected]
Location: Roosevelt, NY